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1. Acceptance of Terms

By accessing or using the Zavor & Co. website located at https://www.zavorco.com (the “Site”), placing a subscription order, or creating an account through our customer portal, you agree to be legally bound by these Terms of Service, our Privacy Policy, and any other policies referenced herein.

These Terms constitute a binding legal agreement between you (“Customer,” “you,” or “your”) and Komel Inc., doing business as Zavor & Co. (“Zavor & Co.,” “we,” “us,” or “our”), a Pennsylvania business operating in Trexlertown, Pennsylvania.

We reserve the right to update or modify these Terms as described in Section 22. Your continued use of the Site or services after revised Terms take effect constitutes acceptance of the revised Terms.

2. About Our Service

Zavor & Co. is a food subscription service offering naturally gluten-free frozen arepas delivered directly to subscribers within our active service area in the Lehigh Valley, Pennsylvania region. Zavor arepas are designed to be kept in the freezer, heated in minutes, and enjoyed throughout the day.

We currently offer the following monthly subscription plans:

Plan	Price	What’s Included
Family Starter Pack	$32.00/month	20 Zavor arepas, local delivery included
Family Favorites Pack	$45.00/month	30 Zavor arepas, local delivery included
Family Stock-Up Pack	$56.00/month	40 Zavor arepas, local delivery included

Custom subscription plans may be available upon request for quantities exceeding 40 arepas per month and require direct coordination with Zavor & Co.

3. Service Area and Eligibility

3.1 Geographic Restrictions

Our delivery service is currently available only within selected ZIP codes in the Lehigh Valley, Pennsylvania region. By placing an order, you represent that your delivery address falls within our active service area. If we accept an order that cannot be fulfilled because the address is outside our service area, the affected order will be canceled and refunded.

3.2 Age Requirement

You must be at least 18 years of age to purchase a subscription or create an account. By using our services, you represent and warrant that you meet this requirement.

3.3 Account Accuracy

You agree to provide accurate, current, and complete information when creating an account or placing an order and to update that information as necessary.

4. Subscription Plans and Pricing

4.1 Monthly Subscriptions

All subscription plans are billed on a monthly recurring basis beginning on the date of your initial order. Prices are listed in U.S. dollars and are subject to applicable taxes.

4.2 Price Changes

We reserve the right to change subscription prices by providing at least 30 days’ advance written notice to the email address associated with your account. Your continued subscription after the effective date of a price change constitutes acceptance of the new pricing.

4.3 Free Local Delivery

Local delivery within our active service area is included at no additional charge with all active subscription plans. This benefit may not apply outside the designated service area or to special delivery requests.

5. Payment and Billing

5.1 Payment Processing

Payments are processed through Stripe, our third-party payment processor. By subscribing, you authorize Zavor & Co. and Stripe to charge your designated payment method on a monthly recurring basis until your subscription is canceled.

5.2 Accepted Payment Methods

We accept major credit and debit cards supported by Stripe. By providing payment information, you represent that you are authorized to use the payment method provided.

5.3 Failed Payments

If a payment fails, additional attempts may be made over the following days. If payment cannot be collected, your subscription may be suspended or canceled, and the related delivery may not be prepared or completed. We may notify you by email or another authorized communication method if a payment fails.

5.4 Billing Date

Your subscription renews automatically on the same calendar day each month as your original sign-up date. If that date does not exist in a particular month, billing may occur on the last day of that month.

6. Subscription Management

6.1 Customer Portal

You may manage eligible subscription settings through your customer portal. Portal access may be provided through a secure link sent to your registered email address.

6.2 Subscription Pauses

Subscription pauses are not currently available. If you no longer want to receive recurring deliveries, you must cancel your subscription before the applicable billing and order-processing deadlines. You may place a new subscription order later, subject to current pricing, availability, service-area requirements, and delivery scheduling.

6.3 Plan Changes

Direct subscription-plan changes are not currently available through the customer portal. To move to a different pack, cancel your current subscription and place a new order for the plan that best fits your household. Your new subscription will be assigned to the next available delivery week.

6.4 Cancellation

You may cancel your subscription through the customer portal or by contacting us at [email protected]. Cancellation requests received and completed before the next billing date will prevent future recurring charges. Cancellation does not entitle you to a refund for an order that has already been billed, prepared, or scheduled unless otherwise required by law or expressly provided in these Terms.

7. Cancellation and Refund Policy

7.1 Cancellation

You may cancel your subscription at any time without a cancellation fee. Cancellation stops future subscription renewals after it has been successfully processed. It does not automatically cancel or refund an order that has already been billed, prepared, or scheduled.

7.2 Refunds

Due to the perishable nature of our food products, all sales are final once an order has been prepared or dispatched for delivery. We do not offer refunds for properly fulfilled orders that have been delivered.

7.3 Exceptions

We may issue a refund or replacement in the following circumstances:

• The delivered product is spoiled, damaged, or significantly different from what was ordered.
• Your delivery address is outside our service area and the order cannot be fulfilled.
• We are unable to complete delivery due to circumstances within our control.

To request a refund or replacement, contact us at [email protected] within 48 hours of your scheduled delivery date. Include a description of the issue and, when reasonably possible, photographs showing the condition of the product or delivery.

8. Delivery Terms

8.1 Delivery Schedule

Deliveries are made once a month during your assigned Wednesday delivery week—the first, second, third, or fourth Wednesday of the month. Your delivery week is assigned after checkout and generally remains the same each month. Subscriptions must be active by Sunday at 5:00 p.m. Eastern Time to be included in that week’s delivery.

8.2 Delivery Conditions

You are responsible for providing accurate delivery instructions and a safe, accessible, and temperature-appropriate location for drop-off. You do not need to be present unless we notify you otherwise. You are responsible for retrieving the delivery promptly and placing the arepas in the freezer.

Zavor & Co. is not responsible for diminished quality, thawing, spoilage, loss, theft, or damage occurring after a delivery has been completed at the address and location provided by you, except where otherwise required by law.

8.3 Missed Deliveries

If we cannot complete a delivery because of incorrect address information, an inaccessible location, unsafe conditions, or another circumstance within your control, we will make reasonable efforts to contact you. A replacement delivery is not guaranteed, and an additional delivery attempt may require a re-delivery fee.

8.4 Service-Area Changes

Our delivery area may expand or change. If we can no longer deliver to your address, we will notify you and cancel the affected subscription or delivery. Any payment collected for an order we cannot fulfill will be refunded.

9. Product Information and Food Safety

9.1 Product Variations

Our arepas are produced in batches. Slight variations in size, shape, color, toasted appearance, and texture are normal characteristics of the product and do not constitute a defect.

9.2 Gluten-Free Preparation

Zavor arepas are made with naturally gluten-free ingredients and are currently produced in a dedicated gluten-free facility where wheat, barley, and rye ingredients are not processed.

Customers managing celiac disease, gluten sensitivities, food allergies, or other medical dietary needs should review the complete ingredient and allergen information provided with the product and contact us at [email protected] with questions before ordering.

9.3 Storage Instructions

Zavor arepas are delivered frozen and should be placed in the freezer promptly after delivery. Follow the storage instructions and best-by information printed on the product package.

Once thawed, keep the arepas refrigerated in a sealed container and consume them within the refrigerated-use period stated on the package. Do not refreeze the product after thawing. Zavor & Co. is not responsible for spoilage or loss of quality resulting from improper handling or storage after delivery.

9.4 Ingredients and Allergens

Zavor arepas are made with pre-cooked corn flour, water, mozzarella cheese, butter, and salt. They contain milk from mozzarella cheese and butter.

Ingredients, suppliers, and product information may change. Always review the ingredient and allergen statement on the package before consuming the product, particularly if you or a household member has a food allergy or medical dietary restriction.

10. Customer Portal and Account Access

Your customer portal may provide access to subscription management, billing history, and order information. You are responsible for maintaining the confidentiality of your account access and for activity conducted through your account.

Portal-access links are personal and should not be shared. Notify us promptly at [email protected] if you believe your account or portal access has been compromised.

11. SMS and Text-Message Communications

If you expressly consent to receive SMS or text messages from Zavor & Co., we may send messages within the scope of that consent. Transactional messages may include order confirmations, delivery notifications, billing updates, account notices, and service communications. Marketing messages will be sent only when the required marketing consent has been obtained.

Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may revoke SMS consent at any time by replying STOP to a message. For help, reply HELP or contact [email protected]. Opting out of SMS communications does not cancel your subscription.

Carrier Liability Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

12. Email Communications

By creating an account or placing an order, you agree that we may send transactional or relationship emails necessary to administer your account, payment, subscription, delivery, or customer-service request.

We may send promotional or newsletter emails in accordance with your preferences and applicable law. Marketing emails will include an unsubscribe method. You may opt out of marketing emails at any time without affecting transactional communications related to an active account or order.

13. Intellectual Property

All content on the Site—including text, graphics, logos, images, recipes, product descriptions, and overall design—is owned by Zavor & Co. or its licensors and is protected by applicable copyright, trademark, and other intellectual-property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from Site content without our express written permission, except where otherwise permitted by law.

14. Prohibited Conduct

By using our Site and services, you agree not to:

• Use the Site for an unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, accounts, or networks.
• Use automated tools to scrape, crawl, or harvest content from the Site without authorization.
• Interfere with or disrupt the integrity or performance of the Site or services.
• Submit false, inaccurate, fraudulent, or misleading information.
• Impersonate another person or entity.
• Resell or redistribute our products without written authorization.

15. Disclaimer of Warranties

16. Limitation of Liability

To the fullest extent permitted by applicable law, our total liability to you for claims arising from or related to these Terms, the Site, products, or services shall not exceed the total amount you paid to Zavor & Co. during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain warranty exclusions or limitations of liability. In those jurisdictions, the limitations above apply only to the fullest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Komel Inc., doing business as Zavor & Co., and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the Site or services, your violation of these Terms, or your violation of another party’s rights.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law provisions. Subject to Section 19, you agree to the jurisdiction of the state and federal courts located in Lehigh County, Pennsylvania for disputes arising from these Terms.

19. Dispute Resolution

Before initiating a formal proceeding, we encourage you to contact us at [email protected]. The parties will make reasonable efforts to resolve the dispute informally for at least 30 days after written notice of the dispute is received.

If a dispute cannot be resolved informally, either party may pursue resolution through binding arbitration administered in accordance with the American Arbitration Association’s applicable Consumer Arbitration Rules. Unless otherwise required by applicable law or agreed by the parties, arbitration will take place in Lehigh County, Pennsylvania.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ZAVOR & CO. AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies or terms expressly incorporated by reference, constitute the entire agreement between you and Komel Inc., doing business as Zavor & Co., concerning your use of the Site and services. They supersede prior or contemporaneous communications and agreements concerning the same subject matter.

22. Changes to These Terms

We reserve the right to modify these Terms at any time. When required, we will provide notice of material changes by posting a notice on the Site, sending an email to the address associated with your account, or using another reasonable method.

Unless a different period is required by law, material changes will take effect at least 14 days after notice is provided. Your continued use of the Site or services after the effective date constitutes acceptance of the revised Terms.

23. Contact Us